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5 Jobs That Can’t Be Replaced by Robots (Yet!)

posted by Humanele on December 2, 2015

Jobs that can't be replaced by robots (3)

We’ve all seen The Jetsons and wished we had our own Rosie, or watched as Wallace and Gromit’s morning routine was simplified by the use of a few “robots”, but in 2015 these previously science fiction ideals are a little closer to home with the invention of Roomba’s and Smart Homes. However, in the wake of all this technology – what are a few jobs that can’t be replaced by robots, at least not yet?

1. Customer Service

It’s the worst kind of job (being nice to people who don’t appreciate it), but someone has to do it. Unfortunately, that someone has to be a human. Nothing infuriates users more than an automated response from a robot telling them “Your call is important to us” or a pop-up chat that delivers canned responses. When a customer has a unique issue, they want the comfort of speaking to a human – not a robot. Quality Assurance
Sure, you can set up a computer to search for human error but what happens when the computer breaks down? Or what happens when (inevitably) the computer comes across a unique error that’s never been seen before, or that it isn’t programmed to find – how will it know it’s a mistake? It won’t. That’s why humans are needed.

2. Sentiment Analysis

While automated systems exist, these systems are a far cry from accurate. With the pace at which online communication changes (e.g. new memes or phrases) not even the smartest machine can learn fast enough. While machine learning can help improve accuracy of these automated systems we’re a long way off and for now Humans have to be involved.

Sentiment-not-for-Robots-compressor

3. Quality Assurance

Sure, you can set up a computer to search for human error but what happens when the computer breaks down? Or what happens when (inevitably) the computer comes across a unique error that’s never been seen before, or that it isn’t programmed to find – how will it know it’s a mistake? It won’t. That’s why humans are needed.

4. Educators

While apps and automated resources can help streamline the education system, the ‘essence’ of what makes a teacher good is their humanity. Online systems can help to identify plagiarism in a fraction of the time, allow for broader research projects, assist in how people are educated – but they cannot replace the personality or ‘humanity’ of an inspirational teacher.

Annie-Bolan-Loyola-compressor

5. Doctors and Medical Professionals

Once again, while the medical field may be improved through ‘robots’ and automation of existing systems, it’s unlikely that medical professions can retire to the Bahamas just yet. Doctors are still needed to make tough decisions in surgery, write prescriptions (legitimate ones anyway) and not all diagnosis can be run through a machine – some need interpretation from professionals.